Frequently Asked Questions

What methods of payment do you accept?

We accept most major credit cards including Visa, MasterCard, Discover, and PayPal.

 

Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection. We take our customers privacy and security very seriously!

 

What if I'm looking for an item that you don't currently carry?

Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.

 

What do I do if I have problems with my order?

If you have problems with your order please contact us first thing. We can then help you get your questions and concerns resolved quickly.


How can I get in touch with you if I have a question?

Please see the Contact Us page for information on reaching us.

  

Return Policy

You may return any unused item in like-new condition that you are dissatisfied with within 30 days of purchase, for a full refund.  We would prefer that you come visit us again as a happy customer, knowing that if you are not satisfied with whatever you purchase from us, that you can return it and get your money back. We do not pay for return shipping. Please contact us for information on returning a product prior to doing so.

 

Backorder Policy

Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is backordered, we will contact you with further instructions.

 

Damaged Goods Policy

Please contact the package carrier (UPS or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

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